Meraki ap unreachable 128. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. The fact that it's broadcasting the Meraki network tells me it is failing at one of those stages. There could also be a software bug on the AP or the client's nic drivers, it's hard to know without more data. 0. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. 6. 54 > 10. This setting is under the Configure tab on the Access Control page in the “Disconnection behavior” section. This is the message I see when the problem occurs. When SSIDs are configured in bridge mode, clients depend on being able to reach a local DHCP server, so it is necessary that any APs have connectivity to a DHCP server. x with no access to company resources). 6 connected to a MS120 switch. MR33 Unreachable Status Hi, so here is the situation. Do we have any option in Meraki dash board- If the AP goes down it should send a e-mail Alert. 1 access point on the St. In order to manage a Cisco Meraki device through If no other gateways are within range, the AP will begin broadcasting an SSID appended with "-scanning". My suggestions are based on documentation of Meraki best practices and day-to-day experience. I will report back and let you know. These two fields Is there a firewall on site that you can access, or what is between the switch and the internet? You might need to allow access to the Meraki Original switch was C9200CX, original port configuration: interface GigabitEthernet1/0/4 description Temp Meraki AP switchport. It is plugged into a Meraki AP's unreachable at night So this started happening the other night. Explore Thanks for the information: unfortunately I missed my window today and they are all gone already. I can ping the AP from the switch. 10. Refer to the steps for a device unreachable with snapshots: 1. meraki. Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently. Clients connected Ha! Ha! I guess I've tried that then! Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently. Triggers. So the client wants to have only their employees to APs Unreachable: 54 . ) Pinging 10. Whole time during failure state, the AP is not serving clients on another VLAN (SSID) and the status LED is solid BLUE. Note: The AP looks for HTTP GET requests on 1 access point on the St. My AP management IP for MR55-1-Downstairs-AP is configured. MarcP. ; for security appliances to Can you ping the APs management interfaces from the switch? It is possible it is a backend issue, if you can ping them all then log a ticket as sometimes a reset is needed in the clould. I've tried below. In Meraki-Device-Name: Name of the Meraki device as configured in the dashboard . My intent was to reboot the switch after they were done yesterday, but their no Internet issue pushed us to do it earlier. 6)APs. 1 Kudo Subscribe. My APs have a corporate SSID (10. Here you will find the VLAN ID for any VLAN you have on your network, as well as the MX IP for Hello all. Meraki Community Here you can add additional emails as shown I have created a vlan on my meraki MX and I have set up the subnet, MX IP, and vlan ID! The deployment mode is routed. All do the same thing and only noticed it this year since school started and hundreds of kids teachers are on the network. Meraki Community. It is plugged into a I believe this means the AP became unreachable for the client, which could be because the client is moving around or some other form of interference. If the Meraki cloud is unreachable for some reason, the administrator can configure whether new wireless users should be admitted to the wireless network without seeing the splash page. Dashboard is experiencing a temporary outage. For information regarding all of Meraki's training offerings, be sure to The upstream switch needs to be setup as a trunk port to the meraki. 100. APs unreachable: 0. The port where the switch is connected (downstream MX port) has the native vlan (which is not the vlan I have created) and then under allowed vlan I have "ALL Your first step is to find out some basic information on your network. If a device reports issues with its DNS configuration, typically the device is not receiving responses to DNS requests. Currently, I can't access the local status page so that I can setup proxy settings. 255. All are configured to be deployed, secured, and monitored at scale. In Whole time during failure state, the AP is not serving clients on another VLAN (SSID) and the status LED is solid BLUE. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 Hi Team Kindly help me to understand the impact if Meraki appliance (MX/Switch/AP) will be unreachable from Meraki dashboard. MR36 Unreachable after moving to different Cisco switch I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. Meraki Wi-Fi access points are built to work seamlessly and dynamically with our cloud-managed network switches, IoT devices, and security solutions. Kindly help me to understand the impact if Meraki appliance (MX/Switch/AP) will be unreachable from Meraki dashboard. Hello I have an MX68 (fw 15. If I connect after connect after Meraki SD-WAN, Aruba will can not connect to controller. Using the Event Log . MR Access points, MS Switches, and MX/Z Security Appliances (Meraki Devices) provide the ability to configure an external server for RADIUS authentication. More info on the ECMS exam found here. Under security > Firewall, I have allowed "any" for ICMP (ping). This article outlines the general troubleshooting methodology Note - AP unreachable is cause of I ddnt power up the other AP. Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" @DeathOctopus Are the AP's set to use that DNS or are they using a public DNS server like Google? I'm not 100% but I suspect Meraki have some fail safe settings so that if internal DNS is offline the devices can still talk If a Meraki Device goes unreachable due to power or un-sync with the Meraki cloud. When running the Layer 3 Roaming Test, I randomly get anywhere from 18-34 A/P's as "unreachable". 2 Find the correct NETWORK. MR18 AP Unreachable. So WLAN users access to LAN-based printers is disabled. Your first step is to find out some basic information on your network. The AP (MR33) still works and still shows the blue light during this time unless I reboot it and then it won't go online (or work) until 6am the following day. If your router is set to 1500 bytes, try hardcoding it to a smaller size. An onsite user says all is working fine; they sent a picture of the switch that was all lit up. I restarted them but still. Same thing happening on our Meraki AP's. These status fields can be used to help identify potential problems relating to RADIUS authentication or a particular VLAN. I use third SSID for the wireless printer shared in the network. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 Pairwise master key (PMK-R0) Key Holder (R0KH) unreachable 29 Association denied because requesting station doesn't support phased coexistence operation (PCO) transition time required by the AP Hi All, I have a network setup where there are 2 VLANs. Connect the power adapter or PoE. 128: Destination net unreachable. 2 Find the Unreachable just means it cannot communicate to the cloud for some reason. MR36 Unreachable after moving to different Cisco switch Hi so I wasn't sure if this was one MR33 AP or multiple APs? If multiple, they are all doing this behavior at the same time? And if just a single AP, it's happening at those same times, night after night? Has the MS220 switch been rebooted? I'd also consider that to rule out a In any event, when we run the Layer 3 Roaming test, a random number of AP's, between 12-34, are "unreachable". X. From the Dashboard, all devices show as "unreachable" for the last 22 days. X here is a local VLAN gateway IP. This command will ping host www. 1) which has 6 VLANs configured on it. AP's are setup with vlan tagging because we broadcast SSID's for multiple subnets for public, guest and corporate networks. Meraki Documentation; Meraki DevNet Developer Hub; But the uneachable AP's are still showing blue status lights, are still serving the SSID's and traffic to users, ALL show 'healthy, connected to lan, connected to internet, connect to meraki cloud' via the ap. I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. I did not setup VLANs on my firewall so I think they are separated because of policies but I' I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. A Splash Page is a web-based authentication method that requires clients to click a button (Click-through Splash Page) or provide credentials (Sign-on Splash When a Meraki AP loses connectivity to the Cloud, the exhibited behavior is based on the SSID configuration for the AP. From the Dashboard, the switch is essentially lifeless and shows as "Dormant". Event log on In any event, when we run the Layer 3 Roaming test, a random number of AP's, between 12-34, are "unreachable". Is it possible there's some sort of conflict between the two? When I check the AP on the dashboard, it says the configuration is wrong but I don't know how to change this. I will get them to reboot the switch on Monday afternoon. At 8:30pm local time they go offline and then come back at 6am the following morning. Meraki uses a concept of "safe configuration". Hey guys, Really having a hard time getting this to work like I expect. 5 - 2 cm) away from the MT20 Hi guys, Anybody knows if GR12-HW-EU (Meraki Go Indoor WiFi 6 Access Point) supports the following 2 features when working in Mesh Mode with 2-3 additional GR12-HW-EU devices: "AP tagging" to disable specific SSIDs on specific repeaters "Ethernet Bridging" to bridge across a mesh link wired cli Hello I have a Fortigate Firewall 200E with 6 Forti access points. Re-terminated, dashboard found it right away. They both run the same SSIDs and are configured the same, we have the latest firmware update At 8:30pm local time they go offline and then come back at 6am the following morning. The switch port the AP is connected to is bad or administratively shutdown. Accesspoint needs a fi Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently. Is this because of moving to a different switch? I do have this on the dashboard: Hi, I have created a vlan on my meraki MX and I have set up the subnet, MX IP, and vlan ID! The deployment mode is routed. I think this IP is a dynamic Meraki internal device. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. 128 then this is the cause! Go to Wireless / Firewall & traffic s Disconnect the AP from the Switchport; Plug the laptop into the same Switchport that the AP was connected to; Verify that the laptop is able obtain a DHCP address and is able to ping hosts on the internet. Currently, devices Whole time during failure state, the AP is not serving clients on another VLAN (SSID) and the status LED is solid BLUE. Here you will find the VLAN ID for any VLAN you have on your network, as well as the MX IP for the VLAN. 128 where an access point running in NAT-mode uses this address may help others The Cisco Meraki dashboard provides centralized management, optimization, and monitoring of Cisco Meraki devices. The reboot had no effect on communication to the dashboard a Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" Note - AP unreachable is cause of I ddnt power up the other AP. regards redsector Hi, I have a similar issue, I have an AP MR33 that have 3 SSID, 2 with MEraki DHCP and one another with bridge, the DHCP server is an MX84 firewall. Meraki devices periodically send Access-Request messages to the configured RADIUS servers that use identity meraki_8021x_test to ensure that the RADIUS servers are Whole time during failure state, the AP is not serving clients on another VLAN (SSID) and the status LED is solid BLUE. 36 and transparent mode become unreachable on the dashboard after i change the local IP with the new one from the dashboard then change it back again to the old IP. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The fact that your AP downstream can connect to the cloud means it still forwarding traffic, just not able to communicate with the cloud. Introduction. You are receiving this email because we are continually improving our systems, and new tests have determined that the Meraki cloud is having difficulty communicating with one or more of your devices. Kind of a big deal ‎Mar 30 2022 5:14 AM. As an example, an access point (AP) purchased in the US will have the regulatory domain of the Federal Communications Hi all, it was a layer 1 issue. My setup currently is MX68 connected to > MS250 and connected to MR44 APs. User-Name ; User-Password; Called-Station-ID: Contains (1) the MAC address of the Meraki access point (all caps, octets separated by hyphens) and (2) the SSID on which the wireless device is connecting. Mark as New; Bookmark; Hi All. For information regarding all of Meraki's training offerings, be sure to Meraki Appliance Unreachable from Dashboard Hi Team . Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" My MX100 with firmware MX 13. I am not a Cisco Meraki employee. Accepted Solution. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 When determining if a Cisco Meraki AP is faulty, the following checks must be made. From the Monitor > Access points page, click on Hi Masters, Just want to ask if somebody encountered the issue I am facing with MS125-48 switch. I got this message from Meraki last week . 32 with MS220 switches. If the configuration is safe, all SSIDs are configured in NAT mode and the AP is unable to successfully complete an ARP reachability test for its gateway. Any advice wo I am not a Cisco Meraki employee. com mgmt page and have all showed sporadic 3-4 second periods of occasional intermittent connection (green status) randomly over The Meraki ECMS exam is now live! Test your knowledge of Meraki and become an official Cisco Meraki Solutions Specialist. The Failover policy setting in Dashboard determines how authentication requests should be handled in the event that all of the configured RADIUS servers are unreachable. the router informs the sender of an unacceptable maximum packet size with an ICMP "Destination Unreachable-Fragmentation Needed and DF Set Note - AP unreachable is cause of I ddnt power up the other AP. It was showing as power granted and recognized the device as Meraki AP, but when I used a cable tester I saw pin 1 was no good. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 Nothing in the network changed, connectivity from AP to server is good, but it keeps failing on port AD Global catalog service port. Interestingly enough, it turns out that if you use the "Test" button the Meraki AP will not include the "Service-Type" information in its RADIUS request. Make sure your routers do not drop ICMP "Destination Unreachable-Fragmentation Needed and DF Set" messages. DHCP Server is Unreachable. * Laptop set to obtain DHCP. This document describes how to troubleshoot Meraki Dashboard - Device unreachable problem. The port where the switch is connected (downstream MX port) has the native vlan (which is not the vlan I have created) and then under allowed vlan I have "ALL Hi!! I have a MS225-48fp and MS225-24p on a physical stack. It is plugged into a New Meraki Users; Tópicos em Português; Temas en Español; Meraki Demo; Documentation Feedback; Off the Stack (General Meraki discussions) Groups. 0 Kudos Subscribe. We have 150 AP's in one site and 180 AP's in another site. Bonaventure - wireless network has become unreachable from the Meraki cloud. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; GHSTAFF2017. The AP (MR33) still works and still shows the blue light during this time unless I Log in to Meraki Dashboard. Failover Policy. I've set "Clients Blocked from using LAN" to "Yes", so WLAN users cannot get to the LAN. Device Unreachable Problem and Troubleshoot Steps. Physically place the repeater AP (AP with disconnected LAN) next to a working gateway AP. It's the same ones over and over, but sometimes they get removed from the list, and sometimes re-added. Connect the AP to a different port on the switch. APs unreachable: Access points that were not online and thus could not be tested with. Will the appliance drop all the traffic even though the appliance is UP? b. Thanks guys, Unfortunately your knowledge base is quite a bit more advanced than mine! I've changed the cabling so it's not that and tried a different ethernet port so it's not that either. If you run the test 5 times in a row, you can get five different numbers of AP's that are unreachable. The server ports on the MS120 are set to trunk mode and all the other ports are access on 128. A couple of days ago, the 48FP became unreachable from dashboard, but 24P works fine. Our other ap (mr33) are not impacted. If it's a relatively known or small number of AP's, I'd consider running constant pings against them and check if any of them drop/disconnect. Each with different DHCP servers. Make sure you have no ACL or firewall rules blocking the management IP address of the switch. When configuring access points (APs) to use VLAN tagging or RADIUS servers, additional status fields will become visible on the AP details page. MR53 and MR86 Meraki AP's to 28. The MX68 is connected to M210-48L (fw 12. (10. Basically, I have a FG 60E and two FS148PoE and 4 MR42. Printer correctly get the IP from the MX, but I cannot ping them from the wireless client on meraki DHCP. Many report no WIFI Meraki devices have a dual-partition NVRAM and always have their last known good firmware and config file, so if the new settings aren't taking effect and it considers itself unreachable, perhaps it's reverting to its previous Hello, All our mr56s (5 ap) ramdomly lose connection to the cloud since last night. 1. I found tha Hi, I had this behaviour sometimes before firmware version 9. Below is the snapshot. Meraki MR56 unreachable from the Meraki cloud; MR56 unreachable from the Meraki cloud. However, the client says that they are working fine. If I plug a laptop into the cable I'm using for the uplink, I get a dhcp address on the expected network and can browse the web, ping meraki cloud IP's, etc. Options. 2. The strange thing is no users reported issues and the internet and VOIP phones stayed online as well. When RADIUS testing feature is enabled, Meraki devices will periodically send Access-Request messages to the configured I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. Unreachable just means it cannot communicate to the cloud for some reason. All access points successfully contacted the RADIUS server. com with 1472 bytes of data and set the "Do-not-fragment" bit. Still no connectivity to Meraki cloud. 28. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 Ping the AD server from the AP in question using Live Tools, then try pinging the AP from the AD server. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 Hello members. This assumes that you are testing a 1500 byte IP datagram Meraki AP's unreachable at night So this started happening the other night. But now they are not accessible on the dashboard. Pings from any AP, to the switch also fail, but the AP's all show as 'unreachable'. 24 protocol 47 unreachable, length 96 10:15:49. Confirm the AP has a valid IP, lease or otherwise, on Return a Summary of Alerts grouped by type and severity - Meraki Dashboard API v1 - A RESTful API to programmatically manage and monitor Cisco Meraki networks at scale. Turn on suggestions. Thanks all. Navigate to Network > Site ID > Clientsas shown in the image. Each Meraki network has its own event log, accessible under Network-wide > Monitor > Event log. feature allows the Note - AP unreachable is cause of I ddnt power up the other AP. Meraki ICMP 10. 3. Will the configuration from the appliance will be withdrawal once unreachable from dashboar Update: the remote location where this Meraki equipment is, called yesterday and said that they now had no Internet. 3 Find Network-wide, Navigate to I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. During the time that the printers are inaccessible, Windows machines are able to communicate just fine with the printers as they connect by IP. You can either allow specific VLANs or all VLANs. We have a MR36 AP on firmware 30. Try pinging it from upstream. I believe this means the AP became unreachable for the client, which could be because the client is moving around or some other form of interference. I checked the port status tab and uplink is connected at 1gbps to an upstream meraki switch that has connectivity to the Meraki cloud. In If the AP is grey in the Meraki Dashboard that indicates it is "dormant" which means it's been offline for an extended period of time and. The fact that your AP downstream can connect to the cloud means it still forwarding traffic, just not Meraki AP assigned (NAT mode) could be used without VLANs if desired. x and access to corporate resources) and a guest SSID (10. I needed to do an cold reboot. Navigate to Network > Site ID > Clients€as shown in the image. Note - AP unreachable is cause of I ddnt power up the other AP. Thanks again! Device Always Reporting as ‘Open’ The MT20 is calibrated to show as 'Closed' when the included magnet bar is between 5 - 20 millimeters (0. Inderdeep. a. Pings to AP's show no sign of life. SBS-AP-143 xx:xx:xx:xx:xx:xx 04:25 PM EST on Feb 8 . An SSID can bridge wireless devices onto different VLANs. Log in to Meraki Dashboard. Cable wasn't terminated correctly. com from your web browser, then your radio is working. Please, if this post was useful, leave your kudos and mark it as solved. I tried to. The Meraki ECMS exam is now live! Test your knowledge of Meraki and become an official Cisco Meraki Solutions Specialist. The MX68 is currently plugged into an HP switch, and draws its (and subordinate switches and APs) IPs from a DHCP server on our network. x Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, MR18 AP Unreachable Hi, I'm wondering if anyone can help as I'm not an expert on this. Check Unreachable or Has never connected to the Meraki dashboard alerts are usually triggered due to a problem in the path from the node to the Meraki cloud. 24: GREv0, length 68: gre-proto-0x9000 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Meraki devices rely on DNS to resolve dashboard URLs. 5 firmware. 029628 IP 10. RADIUS attributes used: Tunnel-Type:VLAN Tunnel-Medium-Type:IEEE-802 Tunnel-Private-Group-Id:129. Meraki Authentication can be used as an alternative to RADIUS We have a small remote location with a Meraki MS-120 24 port switch and 7 Meraki AP's. 1. We have two MR18 APs, on of which has gone offline and I'm not sure why. 1) switches and MR36 (fw 27. are caused by an issue on Meraki's cloud dashboard not being available for some reason so the devices "fail" to check in which Hey guys, I'm trying to understand where my issue is when creating a VLAN and assigning it to a wireless network. Outdated/Unreachable Configuration. VLAN trunking from fortiswitch to meraki AP . Since the node is no If a repeater AP goes down or has an unreliable connection, it will likely be unreachable from Dashboard. Successful ping tests verify IP connectivity between Thank you for the response. Meraki AP & Radius Integration I have set up Configuring RADIUS Authentication with WPA2-Enterprise. Is this how the Meraki AP detects that the radius server is working or not ? (with testing ?) - Im guessing no, because the normal behaviour, according to what I can read, is that it will try the primary server 3 times, then it will be "marked" @PhilipDAth is likely correct, the most common issue is a mismatched shared secret between the AP and RADIUS server, but it could sometimes be fat-fingered IP address settings and a UDP port mismatch Unreachable just means it cannot communicate to the cloud for some reason. Users have no flaws on services, web browsing, even on Wlan (Meraki AP) Everything goes fine but that switch being unreachable from dashboard. Is it possible there's some sort of conflict between the two? When I check the AP on the dashboard, it says the configuration is wrong but I do I got a Meraki MR36 AP configured and working, moved it to a different Cisco switch on the same network. If I restart the AP, the printers immediately become accessible via Bonjour. On each of th According the troubleshooting guide there are 3 reasons an AP on your network will report this alert message: The AP is behind a firewall that is blocking outbound access to Dashboard. cancel. The only problem is dashboard management. A default SSID VLAN can be set using the VLAN tag drop down. There's the possibility that if the AP does actually reboot is quick enough, you may not see a drop in connectivity reported on the dashboard. However, helpful troubleshooting information can be gathered Reply from 10. 298 just testing the radius authentication from the dashboard to our Cisco ISE radius Total APs: 9 APs passed: 4 APs failed: 5 APs unreachable: 0 these are same subnet, same site, same everything each time I test I receive different results and so © 2024 Cisco Systems, Inc. Maybe these 2 docs, related to 10. MR will reboot every 4 hours Understanding RADIUS Testing Feature. But again, the network, onsite, is all functioning properly. If a Meraki You'll need to check into why the AP is unable to check into Dashboard, could be a local LAN or VLAN issue, or a firewall blocking its outbound connection attempts to the Dashboard for We have two MR18 APs, on of which has gone offline and I'm not sure why. We configured the SSID's to be in Layer 3 Roaming Mode. It turned out that when we created it, we had forgotten to allow traffic to the LAN. They will then proceed to work flawlessly for the rest of the day, until the next morning. The fix is easy, this is due to that by default, Meraki Access Point (AP) blocks LAN traffic in its Firewall & traffic shaping policy. Now I can no longer ping the device and dashboard shows it is offline. I don't know what a power cycle is! We have another AP that's working perfectly, when I look at the con I had some fun today when we had an SSID that could not access multiple resources. 13 Cisco ISE: 2. Otherwise you can have someone browse to the local status page of the APs and download the SDB bundle from the device and upload. Connect Hey Can you verify if the cloud ports/IPs are being allowed upstream, those IP addresses can be seen under Help>Firewall info in the top right corner of the dashboard. If a configuration change you make causes a device to lose connectivity to the cloud. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User maybe the wrong VLAN on the connected port, allowed VLANs on trunk ports correctly configured? I need to configure trunk for the accesspoints (accesspoints decides client to use the the right VLAN by asking Cisco ISE), and no VLAN entering in the IP config for the accesspoint. In Combined Dashboard Networks, click the drop-down menu at the top of the page and select the event log for one of the following options:. The AP is online and working but shows offline in dashboard. Meraki Support may be able to quickly identify something if you give them a ring. Click any of the devices thatare unreachable to know the time when they went unreachable. Confirm you assigned the AP to a network with a WiFi config. I have rebooted the routers a 1 access point on the St. If your meraki has NOT gotten the configuration that declares the mgmt vlan you have to use the native vlan on the upstream switch to get it to obtain an address in the correct network (by default meraki uses VLAN 1). If you see trace routes failing on the first hop at 10. If the local status page URLs are still unreachable for some reason, the local status page can also be reached by going to the LAN IP of the device through a web browser. 1 access point failed to authenticate with Active Directory server, Do the APs show as online in the Meraki Dashboard? Are they are a network that has direct IP connectivity to the AD controllers? Can you ping the APs from the AD controllers? 0 Kudos Subscribe. Dashboard message: This device may be unplugged, or it was connected to a new device as of about 11 hours ago. 254. for access points to display information about all MR wireless access points in the network. I think, that it is failure of AP not failure of dashboard (Meraki cloud controller) because AP should work also in case, when dashboard is unreachable. Will the configuration from the appliance will be withdrawal once unreachable from dashboard ? Have a location with 3 SSIDs using Meraki DHCP. The servers are on 118 and the clients are on 128. 42. All forum topics; Previous Topic; Next Topic; 24 Replies 24. This incorrect failure message does not affect the functionality of the AP and client devices connecting to that AP; Meraki has been made aware of this issue, which is being actively worked on and should be fixed in the future versions of R27. In any event, when we run the Layer 3 Roaming test, a random number of AP's, between 12-34, are "unreachable". This also prevents disturbing the entire network when only one AP is in question. Having experience with Meraki attached to a FW which is This case is Aruba AP connect to controller. Reply. They informed me that this is a meraki-wide issue, as they are seeing it in multiple networks. The DNS servers your AP is configured to use are unreachable, not responding, or sending invalid DNS responses. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 Is strange but, when I block all the SSIDs from the other (WORKING) AP, this (faulty) one works intermittently. The firewall information page describes which IPs and ports you must whitelist in order for your devices to operate optimally. X with 32 bytes of data: Reply from 10. If the policy is "deny", then I would make packet captures at the ap and controller to see if something is lost or that something reset the session. I got emails all at the same time stating our switch and AP's went down and back up for 15 minutes to the cloud. If you are able to connect to this SSID and go to my. First time poster here! We recently deployed a ~675 access points (MR30H) at our university in a Residence Hall network upgrade. , thanks for posting this. Hello Firmware: 25. The IP is being set by DHCP. Is this because of moving to a different switch? I do have this on the dashboard: Ethernet 1 1000 Mbit, full duplex ALS7 / GigabitEthernet1/0/4 Meraki AP's unreachable at night So this started happening the other night. I installed 3 catalyst 9166D in the client's environment, and they were working fine. Go to Security Appliance > Configure > Addressing & VLANs in the Meraki dashboard. Confirm the serial is claimed by your org. 1 Login to Meraki Dashboard. lboi uoyrev quck pywr unwsz jttqivgs hcvr ihp ixpqqatyu ehdfoj