Fanatec support ticket. 9K General Discussion; 12.

Fanatec support ticket Danke! In neuem Browser-Tab suchen. value added tax Yesterday I created a quite lengthy support ticket describing my problems with my Clubsport V3 pedals. NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024. toggle menu Categories Discussions Sign In · Register. Additionally, any comments submitted through the AI do not replace an official support ticket I am already a customer and need technical support. I made another ticket and I got the green 'ok' box. The only response I got was a week ago and it wasn't particularly helpful. Fanatec refuse to acknowledge that this issue exists so it is unlikely to get fixed. I Just sent 2 Support tickets away for my GT DD Pro Wheel base which stopped working after only 4 days and 8 hours of Usage. To Sales FAQ Learn more about orders, shipping, payments, etc. 2K Wheel Bases (and Racing Wheels) 2. * All prices incl. I sent it again and now I've also received an email Thank you. Please note that we’re committed to improving our customer service. Da sich unsere KI noch in der Testphase befindet, empfehlen wir, Antworten zu Funktionen, Spezifikationen, Leistung oder I've been waiting a week for a response from a support case because my new wheel base dd+ stopped working after two hours of use. Looking on the Our service hotline is currently unavailable. I hope i didn't write 2 tickets but the first one just kept hanging on loading and no confirmation or green box. They dont answer the phone so they can concentrate on providing customer service through email, which you can't submit a ticket for. 8. I have a bricked DD2 from a failed firmware update that needs to be RMAd. Hi, Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. Download drivers, quickguides, manuals, drilling templates or other content for your Fanatec product. is preinstalled. William Fanatec offers spare parts (replacement parts) both within and outside of a warranty to allow customers to repair defects in a quick and cost-effective manner. Our AI pools all our tech support resources, including troubleshooting guides, setup instructions, as well as technical product data. If your product is old, you may need to manually register the Fanatec Support; Customer Service Menu Customer Service. 34. 2K Wheel Bases (and Racing Wheels) 2K Steering Wheels; 2K Pedals; 684 Fanatec Other; 142 Third-Party Hardware; 143 Fanatec Software; 28 FanaLab; 60 Driver Releases The Wheel Base delivers force feedback and connects all Fanatec peripherals together. Hopefully soon. Mein Konto Fanatec ist die führende Marke für spezielle Sim Racing-Hardware, einschließlich Force-Feedback-Lenkrädern, Pedalen und kompletten Cockpits für PlayStation-, Xbox- und PC-basierte Got a request from the same guy on new support ticket to send serial numbers and videos of what’s wrong again. Hi Just wanting to confirm if my support ticket claim was received? There is no successful notification received after lodging a ticket. Please note proper registration is necessary to proceed with support that may be covered by warranty. Note: Our knowledge base is still in development, so if the results were not helpful, please tell us why by clicking on I understand that it's holiday season at Fanatec, but we were told that existing support tickets would still be worked on. The Wheel Base delivers force feedback and connects all Fanatec peripherals together. All Fanatec Wheel Bases use Direct Drive technology. Unser Chatbot konnte diesmal leider nicht weiterhelfen - schade! Das Fanatec-Team lässt Sie natürlich nicht auf der Strecke. But the bigger problem is responsiveness level and helpfulness of Fanatec Support team. Fanatec Support; Customer Service Menu Customer Service. I opened a ticket as the steering wheel is under warranty on 06/27/2024 and still no response. Due to the backlog of support tickets, the responses have been slow. Order Help US: relocating an order to Walgreens for pick-up Can I add an item to my order Can I change the payment method used in my order? Can i combine two orders? Can i purchase a gift card for a friend? There has been an ongoing intermittent issue with the support ticket system not working for a long time. 8K Off Topic; Hi, I put in a support ticket yesterday, it said on screen that it had been confirmed, however no number was given, I also then received a confirmation email with no subject line and no content inside like the below. But the wheel has extremely weak force feedback at highest settings. If you didn´t get these confirmation e-mail, i guess your ticket dosen´t went trough. William I raised a support ticket about my shifter and have no idea if it went through or not. toggle menu 34. Order Help US: relocating an order to Walgreens for pick-up Can I add an item to my order Can I change the payment method For technical support, please open a ticket via your Fanatec account for the affected product in the My Products section. 1K Steering Wheels; 2K Pedals; 693 Fanatec Other; 143 Third-Party Hardware; 146 Fanatec Software; 29 FanaLab; 61 Driver Just to update, the support team contacted me after a half day and we tried several procedures to fix the Problem. Created a support ticket on a new DD+ wheelbase that wont turn on. This is a new out of the box item together with other Fanatec gear. Totally empty and without a subject Is that normal? I raised a support ticket about my shifter and have no idea if it went through or not. Other than on the website I've received no message or email confirmation that it was received. I raised a support ticket about my shifter and have no idea if it went through or not. In order for us to offer you a I've raised a ticket issue for replacing parts, after I've filled all the requested fields and uploaded a pic too, web site showed the message everything was ok. Thank you! If you want to update us on a case/ticket, please feel free to reply to the receipt confirmation Email which sums up your inquiry. [Fanatec Community Manager] Ben Westlake Member. good evening I opened a ticket for technical support 7 days ago. Same problem don't know if a support ticket has been opened and you're advised on site not to open more than 1 ticket. Now I notice that I did not get any confirmation email that the ticket has actually been created. If you have attached media to the support ticket like videos or photos, try removing them and attaching them via a link to google drive or something. The only response I’ve had is an automated one saying they would respond within 3 days. I have twice (many days apart) submitted a support ticket, and not received an automated email confirming it has been received. 2K Wheel Bases (and The Wheel Base delivers force feedback and connects all Fanatec peripherals together. It’s now Weds 29th and still no response and still no RMA. Seems basic stuff and not a great first step into contacting / getting support for your Fanatec product. 9K General Discussion; 12. Thank you for your patience. Of course everything is fulfilled in the forms and I got this message I've been trying to submit a support ticket for the past little while and every time I hit submit I get an error stating I forgot to add a subject (I have not) and the form is cleared. I understand that it's holiday season at Fanatec, but we were told that existing support tickets would still be worked on. If i did Fanatec Support; Kundenbetreuung Menu Kundenbetreuung. Thank you! Having some concerns with Fanatec customer support Shipping/Logistics Customer service responded to my issue but never sent a shipping ticket for my RMA so I started a return process on their website. Just to update, the support team contacted me after a half day and we tried several procedures to fix the Problem. 1K Steering Wheels; 2K Pedals; 693 Fanatec Other; 143 Third-Party Hardware; 146 Fanatec Software; 29 FanaLab; 61 Driver I have created a support ticket. When customer service wrote back on my initial RMA Go to "My Account" > "My Products", where you can select the product(s) in question and open a ticket by clicking the "Support" button (if the support ticket is greyed out, make sure to add the product's serial number by clicking on "Add serial number/invoice”). 1K Steering Wheels; 2K Pedals; 687 Fanatec Other; 144 Third-Party Hardware; 145 Fanatec Software; 29 FanaLab; 61 Driver Releases and Discussions; Can anyone point me in the right direction for opening a support ticket please. For product support, including repairs (RMAs) or replacement The best way to contact support is to create a Support Ticket via the My Products section of your Fanatec account. After all, I had to send it in for repair. FAQ & Knowledge Base: I want to visit general FAQs for additional product information, tips, manuals, etc. Lots of people are warning, not to buy from Fanatec, for almost a year now. Please send again. Also got two confirmation files but with different text. 1K Steering Wheels; If you want to update us on a case/ticket, please feel free to reply to the receipt confirmation Email which sums up your inquiry. William Unsere KI bündelt alle unsere technischen Support-Ressourcen, einschließlich Anleitungen zur Fehlerbehebung öffnen Sie bitte über Ihr Konto für das betreffende Produkt ein Ticket. Days or weeks go past before I find out it was never received. In order for us to offer you a Can anyone tell me how long fanatec support usually take to respond to a support ticket? I have a faulty dd pro and made a ticket a few days ago but i haven't heard anything back yet. I think it took because the 11th message read "A support ticket for this product has already been submitted" This was back on March 8th, but I have yet to receive a response about my product support ticket. Fanatec will be integrated into the global support and logistics operation by Corsair, to give you better service and more transparency. Where can you now see whether I really created it? I am unsure whether the ticket was sent correctly. . 2K Fanatec Hardware; 4. * All prices are quoted net of the statutory sales tax and shipping costs and possibly delivery charges, if not otherwise described Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number. 1K Steering Wheels; 2K Pedals; 686 Fanatec Other; 143 Third-Party Hardware; 143 Fanatec Software; Can't submit a ticket because Fanatec have a useless website. This can be accomplished by opening a support ticket directly via the product in question in your Fanatec account and following the respective steps. Packaging Details. 2K Fanatec Forum; 1 Forum Rules; 21. After the 10th attempt, after repeatedly making sure all requested information was indeed there, the ticket finally took. 1K Steering Wheels; 2K Pedals; 685 Fanatec Other; 143 Third-Party Hardware; 143 Fanatec Software; 28 FanaLab; 60 Driver The Wheel Base delivers force feedback and connects all Fanatec peripherals together. For support outside of the warranty period, our team is happy to support you, but would still need 34. 1K Fanatec Forum; 1 Forum Rules; 21. Hi, I raised a support ticket about my shifter and have no idea if it went through or not. Support who should be helping are saying they can't help me, even if my base is dead because of something they asked me to do, so that's a bit frightening to be honest. Nutzen Sie das nachstehende Formular, um unseren Customer Service zu erreichen. October 2020. For all other customer service questions, please use our contact Fanatec is a leading brand for sim racing hardware, offering support and solutions for their products. 8K Off Topic; 9. For technical support with a product, please open a support ticket via your registered product in your Fanatec account. Hilfe zu Bestellungen Wo kann ich meine Trackingnummer finden? Zahlung mit PayPal funktioniert nicht Wo ist meine Bestellung? Ich habe den Xbox One (oder PC) Key bestellt, nur um sicherzugehen, dass ich einen Key habe. 1K General Discussion / News and Announcements; 1 Symptoms and Solutions; 9. Now I’m waiting for the repair and to enjoy my wheel after it. Comments. Once you have performed the steps listed above, open the Fanatec Control Panel, and verify the proper functionality of your device(s). In the process, I eventually (somehow) I ended up with at least three CRM numbers, all about the same order fulfillment issue. Dimensions (L x W x H) 51cm x 26cm x 28cm; Weight 13kg; Volume weight 15kg; What's Hi, I put in a support ticket today, it didnt say anything on screen that it had been confirmed- I didnt receive a confirmation email either. Full Fanatec SDK support ensures game compatibility out of the box for all major racing games across all platforms. You need answers - quickly? Our new AI knowledge system wants to help! Join our pilot project to optimize access to our sales FAQs. 3K Fanatec Forum; 1 Forum Rules; 22K General Discussion; 12. I have a Hi, Can a Fanatec employee please confirm if the support ticket I submitted is on your system. 1K Steering Wheels; 2K Pedals; 690 Fanatec Other; 144 Third-Party Hardware; 146 Fanatec Software; Fanatec Support; Kundenbetreuung; Allgemeine Themen; Menu Wie lautet die Telefonnummer von der Servicehotline Gerne stehen wir Ihnen telefonisch unter der Rufnummer +49 (871) 9221-122 zur Verfügung, um Ihnen bei Ihren Anliegen behilflich zu sein. Platforms: If you have attached media to the support ticket like videos or photos, try removing them and attaching them via a link to google drive or something. I'd love 5 minutes alone in a room with their last CEO. Sign In · Register 9. Support / FAQ Media / Downloads Treiber Region. 8K Off Topic; Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. I am trying to open a ticket but each time I submit, I get the message "Please enter a message and a subject". Still have not had any response, worried none of the tickets have registered correctly as I can’t see anything on the website to indicate a pending request. For support outside of the warranty period, our team is happy to support you, but would still need Hi Just wanting to confirm if my support ticket claim was received? There is no successful notification received after lodging a ticket. In the absence of anywhere on your site to view open support tickets, please could someone check for me and let me know it is there? TIA, Ashley. Support / FAQ . For all other customer service questions, please use our contact form, which you I have created a support ticket. December 2024. Can't get a response on social media because Fanatec's customer service is non existent. Our AI pools all our tech support resources, including troubleshooting guides, setup instructions, as well as please note this does not replace an official support ticket. Hey, you should have confirmation on the e-mail that you ticket was received by Fanatec. OK, I didn't get it. If you have any unanswered Dear Lars, we appreciate your support. But still no response. Even if you submit a ticket, you I have created a support ticket. Hi, Can a Fanatec employee please confirm if the support ticket I submitted is on your system. In case the issue persists, we advise opening a support ticket. 1K Steering Wheels; 2K Pedals; 693 Fanatec Other; 143 Third-Party Hardware; 146 Fanatec Software; 29 FanaLab; 61 Driver good evening I opened a ticket for technical support 7 days ago. For me, the support team was super fast and after 12 hours with the Problem, they have tried everything. Unsere Telefonhotline ist von Montag bis Freitag von 14:00 bis 16:00 Uhr besetzt. 9. How long does it take you to respond? It is unacceptable to have a support service that does not even respond to tickets requesting assistance for a product that is still under warranty. are crucial for enhancing this service. 2K Wheel Bases (and Racing Wheels) 34. Hi, I put in a support ticket today, it didnt say anything on screen that it had been confirmed- I didnt receive a confirmation email either. I am trying to submit a support ticket for my DD wheelbase. When I asked support (responding on my other ticket is no problem apparently) why my second ticket wasn't been handled I was told to be patient. For technical support, please open a ticket via your Fanatec account for the affected product in the My Products section. Yet my ticket 2008012626 that I opened on December 16th has not received a single meaningful response so far. If you wish to downgrade the system to QR1, please open a support ticket through your Fanatec account. learn more To category Steering Wheels Complete Wheels; Wheel Rims; Hubs; For technical support with a product, please open a support ticket via your registered product in your Fanatec account. Europe English German USA / Canada English Japan English Japanese Australia English. My DD1 wheel base randomly keeps switching to PC mid play and I am unable to switch it back to Xbox no matter what I do. toggle menu Is someone at Fanatec able to confirm they have received my ticket? Thanks. Best, your Fanatec team! Daniel Geatara Member. 8K Off Topic; The Wheel Base delivers force feedback and connects all Fanatec peripherals together. Waiting more than two months, for shipping after its official date, in addition to the pre-sale time, finally, you receive a €1000 product and in two hours it becomes a very expensive paperweight. 1K Fanatec Hardware; 4. December 2023. 2K General Discussion / News and Announcements; 1 Symptoms and Solutions; 9. Fanatec offers spare parts (replacement parts) both within and outside of a warranty to allow customers to repair defects in a quick and cost-effective manner. William Hello, I'm just wondering if a fanatec employee could give a rough estimate as to how long the queue time is for a support ticket response. Those were all merged yesterday (Monday), the original Fanatec support folks have stopped corresponding entirely, and now (seemingly) Corsair/Fanatec folks are the only ones that are replying, when they actually reply. Mirko Schneck Member. FFB was 100% and I did not change 7. To Sales I have a question about my product. But I've received this mail from Fanatec Support. If your support ticket was send, you will receive an standard confirmation e-mail from fanatec quiet quick. https://forum . Can anyone point me in the right direction for opening a support ticket please. I think I recall people having issues submitting a ticket with videos etc attached. For product support, including repairs (RMAs) or replacement parts, please contact our technical support team via this link to avoid processing delays. Open the Firmware Update Manager by clicking on the update tab in the Fanatec Control Panel, and perform all of the available firmware updates. I create a ticket with the title "New CSL DD - Extremely Weak FFB Problem" and add details: "I just received my CSL DD and installed latest the drivers. The first support ticket I got a blank email with no content so I discounted it and I sent another (48hrs ago now) which I got a blank email and one with the support ticket content. SUPPORT: I do have a technical question about MY Fanatec product. DOWNLOADS: I want to download drivers, quickguides, manuals, drilling templates or other content for my Fanatec Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number. I received no confirmation (I was told there should be a green box and messaging after clicking submit), As a result I submitted a second ticket in case the first failed, only to find again there was no confirmation message or email. I obliged the request. FEEDBACK Share Fanatec Driver Downloads; How to Order Spare Parts or Replacements; Can I use my Fanatec gear on a Mac? Compatibility with Playstation for Fanatec Products; Fanatec compatibility to Please fill out the form below for general support. I mean come on, you’re not telling me it’s not possible to cross reference 2 support tickets for the same person. fwgszy zqjh ssesf txrq ulkzly wsnneogi ckuc oikxbaf udpwtv qbygp acty qmfnp owqrb zykgcf sglm